Privacy Policy

Effective Date: April 7th, 2026


Sam’s Heating and Plumbing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
https://www.samsplumbingandheating.com/


By using our website, you agree to the terms of this Privacy Policy.


Information We Collect


We may collect personal and non-personal information in the following ways:


Personal Information You Provide


When you interact with our website, you may voluntarily provide:

  • Name
  • Email address
  • Phone number
  • Service address
  • Details about your plumbing or HVAC needs
  • Any information submitted through contact forms


Information Collected Automatically


When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • General location data (city/region level)


This data helps us understand how visitors use our site and improve performance.


How We Use Your Information


We use your information to:

  • Respond to inquiries and service requests
  • Schedule appointments and provide services
  • Communicate with you about services, updates, or promotions
  • Improve website functionality and user experience
  • Monitor website performance and analytics
  • Maintain security and prevent fraud


Cookies and Tracking Technologies


We use cookies and similar technologies to:

  • Improve website performance
  • Analyze user behavior
  • Remember preferences


You can control cookies through your browser settings. Disabling cookies may affect certain website features.


Third-Party Services and Integrations


We may use trusted third-party services, including:


Analytics Tools


  • Google Analytics to understand website traffic and usage patterns


Tracking Technologies


  • Marketing or analytics pixels (if implemented)


Other Integrations


  • Contact forms and CRM tools
  • Embedded maps (e.g., Google Maps)
  • Scheduling or booking tools (if used)


These third parties may collect data in accordance with their own privacy policies.


Data Sharing and Disclosure


We do not sell your personal information.


We may share information with:

  • Service providers assisting in business operations (e.g., CRM, hosting)
  • Legal authorities when required by law
  • Contractors or technicians for service fulfillment


Data Security Practices


We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure hosting environments
  • Limited access to personal data
  • Encryption where applicable


However, no system can guarantee absolute security.


Data Retention


We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements


Your Privacy Rights


Depending on your location, you may have the following rights:


California Residents (CCPA/CPRA)


You have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Request correction of inaccurate data
  • Opt out of the sale or sharing of personal information (we do not sell data)
  • Limit use of sensitive personal information


To exercise your rights, contact us using the details below.


International Visitors (GDPR-Style Rights)


If you are located outside the U.S., you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability


Children's Privacy


Our website is not intended for children under 13.


We do not knowingly collect personal information from children.


If we become aware that we have collected such information, we will delete it promptly.


Third-Party Links


Our website may contain links to third-party websites.


We are not responsible for the privacy practices or content of those sites.


Changes to This Privacy Policy


We may update this Privacy Policy from time to time.


Updates will be posted on this page with a revised effective date.


Contact Information


If you have any questions about this Privacy Policy or your data, please contact us:

Sam’s Heating and Plumbing
Spokane, WA, United States
(509) 315-6509